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Where to file INVESTIGATIVE C L
Where to file
CALIFORNIA AND FEDERAL
I N V E S T I G AT I V E
COMPLAINTS
STATE BOA RD OF EQ UA L I Z AT I O N ∙ P U B L I CAT I O N 160 ∙ AU G U S T 2011
Introduction
California laws and regulations are administered and enforced by vari­
ous state agencies. If you suspect a violation of law has occurred, it is
important to report it to the correct agency responsible for the specific
program at issue.
To help you identify the proper agency with which to file your com­
plaint, the Board of Equalization (BOE) has developed this directory
as a reference. In it you will find both state and federal agencies listed.
Complaints received by the BOE that do not relate to the tax or fee pro­
grams it administers, are generally redirected to one of these agencies.
The directory also provides examples of the types of violations handled
by each agency. This will further help you report a suspected violation
of the law to the right agency. Agency contact information is provided
and many agencies provide an online complaint form option. When
available, a “fraud” or “hotline” phone number is listed.
Public leads have assisted the BOE in successfully identifying and
investigating tax evaders. Tax evasion creates an unfair marketplace
for legitimate California businesses and decreases revenues that fund
many of your state and local services. We appreciate your assistance in
reducing evasion and encourage you to continue reporting suspected
violations of tax laws to the BOE.
Table of Contents
STaTe agenCIeS
1
Accountancy, Board of
1
Air Resources Board
1
Alcoholic Beverage Control, Department of
2
Automotive Repair, Bureau of
(Department of Consumer Affairs)
2
Barbering and Cosmetology, Board of
(Department of Consumer Affairs)
2
Consumer Affairs, Department of
2
Contractors State License Board
(Department of Consumer Affairs)
3
Employment Development Department
3
Equalization, Board of
4
Fair Employment and Housing, Department of
4
Food and Agriculture, Department of
(Division of Measurement Standards)
5
Franchise Tax Board
5
Health Care Services, Department of
(Audits and Investigations)
5
Highway Patrol, California
5
Housing and Community Development, Department of
(Division of Codes and Standards)
6
Industrial Relations, Department of
(Division of Labor Standards Enforcement)
(Division of Occupational Safety and Health) (Cal/OSHA)
7
Insurance, Department of
7
Justice, CA Department of
(Office of the Attorney General)
7
Medical Board of California
7
Motor Vehicles, Department of
8
Public Health, Department of
(STAKE Enforcement Unit)
(Tobacco Control Section)
8
Public Utilities Commission
STaTe agenCIeS (continued)
9
Real Estate, Department of
9
Resources Recycling and Recovery, Department of (CalRecycle)
(Recycling)
(Tire Management)
9
Social Services, Department of
10
State Audits, Bureau of
FeDeRaL agenCIeS
11
Alcohol, Tobacco, Firearms and Explosives, Bureau of
(U.S. Department of Justice)
11
Alcohol and Tobacco Tax and Trade Bureau
(U.S. Department of Treasury)
12
Customs and Border Protection
(U.S. Department of Homeland Security)
(Northern Pacific Region)
12
Federal Aviation Administration
12
Federal Bureau of Investigation
13
Federal Emergency Management Agency
(U.S. Department of Homeland Security, Office of )
Inspector General)
13
Federal Trade Commission
13
General Services Administration, U.S.
14
Immigration and Customs Enforcement
(U.S. Department of Homeland Security)
14
Internal Revenue Service
14
Social Security Administration
(Office of the Inspector General)
15
Transportation, U.S. Department of
15
United States Postal Inspection Service
STATE AGENCY
TYPE OF VIOLATIONS
Accountancy, Board of
Phone: 916-561-1729
Fax: 916-263-3673
Website: www.dca.ca.gov/cba
Mail:
California Board of Accountancy
Attn: Enforcement Division
2000 Evergreen St., Ste. 250
Sacramento, CA 95815-3832
• Practicing public accounting without
a license
• Fraud or deceit in obtaining a license
• Negligence or incompetence
• Fraud, deceit, and misrepresentation
in the professional practice
Air Resources Board
Phone: 800-242-4450
Hotline:
800-952-5588 (air pollution)
800-363-7664/800-ENDSMOG
(vehicle emissions pollution)
Fax: 916-445-5025
Website: www.arb.ca.gov
Email: [email protected]
Mail:
Air Resources Board Enforcement Div.
1001 I Street
PO Box 2815
Sacramento, CA 95812-2815
• Air pollution
• Vehicle emissions (smoking vehicles)
• Asbestos
Alcoholic Beverage Control,
Department of
Phone: 916-419-2500
Fax: 916-419-2599
Website: www.abc.ca.gov
Email: [email protected]
Mail:
Dept. of Alcoholic Beverage Control
3927 Lennane Drive, Ste. 100
Sacramento, CA 95834
• Sales of alcohol by establishments
selling alcoholic beverages (for
example, sales to minors, after hour
sales, etc.)
• Sales made by retailer to retailer
(for example, restaurant/bar buying
alcohol from a retail liquor store
instead of an authorized distributor)
1
STATE AGENCY
TYPE OF VIOLATIONS
Automotive Repair, Bureau of
(Dept. of Consumer affairs)
Phone: 800-952-5210
Fax: 916-255-1390
Website: www.autorepair.ca.gov
Mail:
Bureau of Automotive Repair
Complaint Intake Unit
10240 Systems Parkway
Sacramento, CA 95827
• Issues with auto repair establishment
• Issues with smog check station
Barbering and Cosmetology, Board of
(Dept. of Consumer affairs)
Phone: 800-952-5210 (general)
916-574-7574 (complaints)
Fax: 916-575-7281
Email: [email protected]
Website: www.barbercosmo.ca.gov
Mail:
Board of Barbering and Cosmetology
PO Box 944226
Sacramento, CA 94244-2260
• Consumer harm following a service,
such as an infection
• Gross negligence and/or
incompetence
• Unsanitary conditions in
establishments and schools of
barbering, cosmetology, and
electrology
• Unlicensed practice of barbering,
cosmetology and electrology
• Misrepresentation or false
advertising of services
Consumer Affairs, Department of
Phone: 800-952-5210
Website: www.dca.ca.gov
Email: [email protected]
Mail:
Dept. of Consumer Affairs
Consumer Information Division
1625 N. Market Blvd., Ste. N112
Sacramento, CA 95834
• Consumer complaint against a
business or professional
Contractors State License Board
(Dept. of Consumer affairs)
Phone: 800-321-2752
Website: www.cslb.ca.gov
Mail:
Contractors State License Board
9821 Business Park Drive
Sacramento, CA 95827
• Failure of a licensed contractor to
fulfill the terms of an agreement
• Work performed by an unlicensed
contractor
• Violation of contracting laws,
regulations, and standards
• Unsafe, unprofessional or
incompetent practices by a contractor
2
STATE AGENCY
TYPE OF VIOLATIONS
Employment Development
Department
Website: www.edd.ca.gov
Unemployment Insurance Fraud
Phone: 800-229-6297
Fax: 866-340-5484
Mail:
Employment Development Dept.
Investigations Division
PO Box 826880
Sacramento, CA 94280
Payroll Tax Fraud
Phone: 800-528-1783
Fax: 916-227-2772
Email: [email protected]
Mail:
Employment Development Dept.
Underground Economy Operations
3321 Power Inn Road, Ste. 140
Sacramento, CA 95826
• Unemploymentinsurancefraud
• Statedisabilityinsurancefraud
• Paidfamilyleavefraud
Equalization, Board of
Phone: 888-334-3300 or 916-324-0105
Fax: 916-324-1578
Website: www.boe.ca.gov/help/
rtpfraud.htm
Email: [email protected]
Mail:
StateBoardofEqualization
Investigations Division, MIC:42
PO Box 942879
Sacramento, CA 94279-0042
Taxfraudorevasionof:
• Salestax
• Fueltax
• Cigarettetax
• Tobaccoproductstax
• Alcoholtax
• Cigaretteandtobaccoproducts
licensing violations
• Makingsaleswithoutapermit
• Payrolltaxfraud/wagespaidincash
(under the table)
3
STATE AGENCY
TYPE OF VIOLATIONS
Fair Employment and Housing,
Department of
employment/Public accommodations
Phone: 800-884-1684
Fax: 916-478-7328
Housing
Phone: 800-884-1684 or 510-622-2941
Fax: 510-622-2956
Hate Violence
Phone: 800-884-1684
• Discrimination in the areas of
employment, housing, public
accommodations, and hate violence
Website: www.dfeh.ca.gov
Email: [email protected]
Food and Agriculture, Department of
Phone: 916-654-0433
TTY/TDD: 800-735-2929
Fax: 916-653-4723
Website: www.cdfa.ca.gov
Email: [email protected]
Mail:
Department of Food and Agriculture
1220 N Street
Sacramento, CA 95814
• Animal health (farming)
• Food safety (meat/milk)
• Pesticides (farming)
Division of Measurement Standards
Phone: 916-229-3000
Fax: 916-229-3026
Website: www.cdfa.ca.gov/dms
Email: [email protected]
Mail:
California Department of Food and
Agriculture
Division of Measurement Standards
6790 Florin Perkins Road, Ste. 100
Sacramento, CA 95828-1812
• Short weight, measure, or count for
packaged and bulk commodities
• Weight complaints – household
goods movers, scrap metal, and bulk
materials
• Service station complaints – gasoline
or diesel fuel short measure or low
fuel quality; motor oil, transmission
fluid, engine coolant quality
• Inaccurate device
4
STATE AGENCY
TYPE OF VIOLATIONS
Franchise Tax Board
Phone: 800-540-3453
Fax: 916-843-2060
Website: www.ftb.ca.gov
Mail:
Franchise Tax Board
Investigations, A-349
PO Box 1565
Rancho Cordova, CA 95741-0219
•
•
•
•
Health Care Services, Department of
audits and Investigations
Phone: 800-822-6222
Website: www.dhcs.ca.gov
Email: [email protected]
Mail:
Department of Health Care Services
Audits and Investigations
PO Box 997413
Sacramento, CA 95899-7413
• Medi-Cal fraud
Highway Patrol, California
Phone: 800-TELL-CHP (835-5247)
Website: www.chp.ca.gov
Local offices:
www.chp.ca.gov/html/contact.html
• California residents with out-of-state
vehicle license plates
• Safety issues on common carrier
buses
Housing and Community
Development, Department of
Division of Codes and Standards
Phone: 916-445-4782
Website: www.hcd.ca.gov
employee Housing
Phone: 866-784-6427
Mobilehome Parks
Phone: 800-952-5275
Registration and Titling
Phone: 800-952-8356
Mail:
California Department of Housing and
Community Development
1800 Third Street
Sacramento, CA 95811-6942
• Any construction or maintenance
issue on single family dwellings,
multi-family dwellings, motels,
hotels, etc.
• Mobilehome park problems
• Manufactured housing problems
• Factory-built housing problems
• Occupational licensing issue
California income tax evasion
Corporate taxes
Making false refund claims
Questionable tax practitioner
practices
• Not filing state income tax returns
• Claiming to be a resident of another
state while residing in California
5
STATE AGENCY
TYPE OF VIOLATIONS
Industrial Relations, Department of
Division of Labor Standards
enforcement
Minimum wage hotline: 888-275-9243
Website: www.dir.ca.gov/dlse
Local offices:
www.dir.ca.gov/dlse/DistrictOffices.htm
• Employee wages not paid, including
commissions and bonuses
• Wages paid by check issued with
insufficient funds
• Failure to issue an itemized wage
statement
• Final paycheck not received
• Unused vacation hours not paid
upon termination of employment
relationship; for example, a quit,
discharge, or layoff
• Unauthorized deductions from
paychecks
• Unpaid/nonreimbursed business
expenses
• Failure to provide a meal and/or rest
period in accordance with the
applicable Industrial Welfare
Commission Order
• Child labor laws
• Reimbursement for uniforms
• Farm labor contractors
• Garment manufacturing regulations
Division of Occupational Safety and
Health – Cal/OSHa
Website: www.dir.ca.gov/dosh
Local offices:
www.dir.ca.gov/dosh/DistrictOffices.htm
• Accidents on the job
• Workplace chemicals, safety/
electrical hazards
• Construction hazards to workers
• Mine or tunnel worker hazards
• Elevator hazards
• Amusement ride hazards
• Worker access to medical or
exposure records
6
STATE AGENCY
TYPE OF VIOLATIONS
Insurance, Department of
Phone: 916-854-5760
Fax: 916-255-3202
Website: www.insurance.ca.gov
Email: [email protected]
Mail:
California Department of Insurance
Fraud Division
9342 Tech Center Drive, Suite 100
Sacramento, CA 95826
• Insurance fraud (for example,
improper denial or delay of claim,
illegal cancellation or termination of
policy)
• Premium fraud (for example,
underreporting payroll or
misclassifying type of workers to
obtain worker’s compensation at a
lower premium)
• Uninsured employer
Justice, CA Department of
Office of the attorney general
Phone: 800-952-5225
Fax: 916-323-5341
TTY (in CA): 800-952-5548
Website: www.oag.ca.gov
Mail:
Office of the Attorney General
California Department of Justice
Attn: Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
• Identity theft
• Unsafe products
• Deceptive and unfair business
practices
• Misleading advertising
Medical Board of California
Phone: 800-633-2322 or 916-263-2382
Fax: 916-263-2435
Website: www.medbd.ca.gov
Mail:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Violations of laws that apply to the
practice of medicine such as:
• Practicing medicine without a
license
• Quality of care and treatment
• Sexual misconduct by a physician
Motor Vehicles, Department of
Phone: 800-777-0133
TTY: 800-368-4327
Fraud hotline: 866-658-5758
Website: www.dmv.ca.gov
Email: [email protected]
Local DMV investigation offices:
www.dmv.ca.gov/fo/fotocinv.htm
•
•
•
•
•
•
7
Vehicle registration fraud
Vehicle identity fraud
Identity theft
Counterfeit drivers license
Odometer discrepancies
DMV employee misconduct
STATE AGENCY
TYPE OF VIOLATIONS
Public Health, Department of
STAKE Enforcement Unit
Phone: 800-5ASK4ID (527-5443)
Fax: 916-650-6650
Website: www.cdph.ca.gov/programs/
Pages/STAKEProgram.aspx
Mail:
DepartmentofPublicHealth
Food and Drug Branch
STAKEEnforcementUnit
PO Box 997413, MS:7602
Sacramento, CA 95899-7413
Attn: Benson Yee
• Underagecigarette/tobaccosale
• Nowarningsignspostedinbusiness locations regarding underage
tobacco sales
• Salesofindividualcigarettes(single
sticks)
• Self-servicetobaccodisplays
Tobacco Control
Phone: 916-449-5500
Fax: 916-449-5505
Website: www.cdph.ca.gov/programs/
tobacco/pages/default.aspx
Mail:
DepartmentofPublicHealth
Tobacco Control Program
PO Box 997377, MS:7206
Sacramento, CA 95899-7377
• Alleducationandsmokingcessation
issues
• Violationofsecond-handsmokelaws
(forexample,smokingindoorways,
indoor businesses)
• Nonstandardcigarettepacksize
Public Utilities Commission
Phone: 415-703-2782
Toll-free:
Utilities: 800-649-7570
Movers: 800-366-4782
Passenger carriers: 800-894-9444
Fax: 415-703-1158
Website: www.cpuc.ca.gov
Email: [email protected]
Mail:
Public Utilities Commission
ConsumerAffairsBranch
505VanNessAvenue,2ndFloor
San Francisco, CA 94102-3298
Violationsofregulationsandsafety
issues regarding:
• Utilities(energy,water,electricity, natural gas)
• Railtransit
• Passengercarriers(bus/limousine/
shuttle)
• Movingcompanies
• Privatelyownedtelecommunication
companies
8
STATE AGENCY
TYPE OF VIOLATIONS
Real Estate, Department of
Phone: 916-227-0864
Fax: 916-227-0863
Website: www.dre.ca.gov
Mail:
Department of Real Estate
Enforcement Division
PO Box 187000
Sacramento, CA 95818-7000
• Real estate fraud
• Mortgage or real estate broker fraud
• Violation of subdivision laws
Resources Recycling & Recovery,
Department of (CalRecycle)
Recycling
Phone: 800-RECYCLE (732-9253)
Fax: 916-327-2144
Email: [email protected]
Website: www.calrecycle.ca.gov
Mail:
CalRecycle
801 K Street, MS:19-01
Sacramento, CA 95814
• Recycling fraud
• Container redemption issues (CRV)
Tire Management
Phone: 866-896-0600
Fax: 916-319-7605
Email: [email protected]
Mail:
California Dept. of Resources Recycling
and Recovery
Waste Tire Hauler Program (MS-22)
PO Box 4025
Sacramento, CA 95812-4025
Permit, environmental, or health and
safety violations by:
• Tire haulers
• Storage facilities
Social Services, Department of
Hotline: 800-344-8477
Email: [email protected]
Mail:
California Department of Social Services
Fraud Bureau
744 P Street, MS 9-11-26
Sacramento, CA 95814
• Welfare fraud
9
STATE AGENCY
TYPE OF VIOLATIONS
State Audits, Bureau of
Phone: 800-952-5665
Fax: 916-322-2603
Website: www.bsa.ca.gov
Mail:
California State Auditor
Bureau of State Audits
555 Capitol Mall, Ste. 300
Sacramento, CA 95814
• Improper governmental activities
by state agencies or state
employees
10
FEDERAL AGENCY
TYPE OF VIOLATIONS
Alcohol, Tobacco, Firearms and
Explosives, Bureau of
U.S. Dept. of Justice
24 Hour Hotline: 800-800-3855
Other Hotlines: www.atf.gov/contact/
hotlines
Website: www.atf.gov
Email: [email protected]
Local offices:
www.atf.gov/contact
Criminalviolationsoffederallawsand
regulationsrelatingto:
• Illegaltraffickingofalcoholand
tobacco
• Firearms
• Explosives
• Arson
Alcohol and Tobacco Tax and Trade
Bureau
U.S. Dept. of Treasury
Toll-free:
Federal tax stamp: 800-937-8864
Permits, excise taxes, claims:
877-882-3277
Advertising,labelingformulation:
866-927-2533
Website: www.ttb.gov
Consumer Complaints: www.ttb.gov/
consumer/filing_complaint.shtml
Email: [email protected]
Federallawsandregulationsrelating
to:
• Alcohol–federalexcisetaxes,
permits, and business practices of
distillers,brewers,wineries,
wholesaledistributors,and
importers
• Tobacco–federalexcisetaxes,
permits and business practices of
tobacco product manufacturers and
importers
• Firearms–federalexcisetaxes
California District Investigations
Phone: 513-684-2481
Mail:
U.S. Dept. of Treasury TTB
650 Capitol Mall, Ste. 6-700
Sacramento, CA 95814
11
FEDERAL AGENCY
TYPE OF VIOLATIONS
Customs and Border Protection
U.S. Department of Homeland
Security
Phone: 800-232-5378
Website: www.cbp.gov
(See website for field office contact
information)
Federal laws and regulations relating
to:
• Preventing terrorists and terrorist
weapons from entering U.S.
• Stemming flow of illegal drugs and
other contraband
• Collecting import duties
• Enforcing U.S. trade laws
Federal Aviation Administration
Public Information: 866-835-5322
Aviation Safety: 800-255-1111
Website: www.faa.gov
Federal laws and regulations relating
to:
• FAA certificate holders
• Unapproved aircraft parts
• Counterfeit certificates
• Falsification of official documents
• Security violations
• Property theft
northern Pacific Region
Phone: 310-725-3700
Fax: 310-725-6878
Mail:
Federal Aviation Administration
Western Pacific Region
PO Box 92007
Los Angeles, CA 90009-2007
Federal Bureau of Investigation
Website: www.fbi.gov
Contact information:
www.fbi.gov/contact-us
Federal laws and regulations relating
to:
• Protecting the U.S. from terrorists
• Foreign intelligence operations
• Cyber-based attacks and hightechnology crimes
• Combating public corruption
• Protecting civil rights
• Combating transnational and
national criminal organizations and
enterprises
• Combating major white-collar
crimes
• Combating violent crimes
12
FEDERAL AGENCY
TYPE OF VIOLATIONS
Federal Emergency Management
Agency
U.S. Department of Homeland
Security, Office of Inspector general
Phone: 800-323-8603
Fax: 202-254-4292
Website: www.dhs.gov
Email: [email protected]
Mail:
DHS Office of Inspector General
Mail Stop 2600
Attn: Office of Investigations – Hotline
245 Murray Drive, SW, Bldg. 410
Washington, D.C. 20528
• FEMA related fraud, waste, abuse
• Employee misconduct
• Contractor misconduct
Federal Trade Commission
Helpline: 877-382-4357 or 877-ID-Theft
(438-4338)
Website: www.ftc.gov
Mail:
Consumer Response Center
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, D.C. 20580
Business and organization complaints
regarding:
• Media violence
• Internet, telemarketing, and identity
theft
• False advertising
General Services Administration, U.S.
Phone: 800-424-5210
Website: www.gsa.gov
Email: [email protected]
Mail:
GSA/OIG Investigations
Attn: FraudNet Hotline
1800 F Street NW
Washington, DC 20405
• Fraud, waste, or abuse in GSA
programs, including mismanage­
ment or violations of law, rules or
regulations by GSA employees or
contractors
13
FEDERAL AGENCY
TYPE OF VIOLATIONS
Immigration and Customs
Enforcement
U.S. Dept. of Homeland Security
Phone: 866-347-2423
Website: www.ice.gov
Local offices:
www.ice.gov/contact/inv
• Illegalimmigration
• Smugglingofdrugs,illegalarms
• Humantrafficking
• Documentfraud;moneylaundering
• Childpornography/exploitation
• Financialcrimes;commercialfraud
Internal Revenue Service
Phone: 800-829-0433
Website: www.irs.gov
Mail:
InternalRevenueService
Fresno,CA93888
• Federalincometaxevasion
• Federalemploymenttaxevasion
Social Security Administration
Office of the Inspector General
FraudHotline:800-269-0271
TTY: 866-501-2101
Fax:410-597-0118
Website: www.ssa.gov/oig
Mail:
OfficeofInspectorGeneral
SocialSecurityFraudHotline
POBox17768
Baltimore,MD21235
• MisuseofSocialSecuritycard
• CounterfeitSocialSecuritycard
• FraudulentSocialSecuritybenefits/
claims
• WasteorabuseofSocialSecurity Administrationprogramsand
operations
14
FEDERAL AGENCY
TYPE OF VIOLATIONS
Transportation, U.S. Department of
Phone: 800-424-9071
Website: www.oig.dot.gov/Hotline
Email: [email protected]
Mail:
DOTInspectorGeneral
1200NewJerseyAve.SE
WestBldg.7thFloor
Washington,DC20590
FederalDOTlawsandregulations
relatingto:
• Contract,procurementandgrant fraud
• Environment,healthandsafety violations
• Computercrimes
• Productsubstitutionandsuspect counterfeit parts
• Bribery,kickbacks,andgratuities
• Falsestatementsandclaims
• Conflictofinterestandethics
violations
• Travelfraud
• Theftorabuseofgovernment
property
United States Postal Inspection
Service
Phone: 877-876-2455
Website: http://postalinspectors.uspis.gov
Mail:
USPSCriminalInvestigationService
Center
Attn: Mail Fraud
222S.RiversidePlaza,Ste.1250
Chicago,IL60606-6100
Federallawsandregulationsrelating
to the U.S. mail such as:
• Assaults
• Bombs
• Theftofmail/robbery
• Childexploitation
• Controlledsubstances
• Counterfeitstamps,moneyorders,
and related crimes
• Obstruction/delayofmail
• Electroniccrimes
• Embezzlement,extortion,and
forfeiture
• Identityfraudandmailfraud
• Lotteries
• Mail/mailboxdestruction
• Moneylaundering
• Obscenity/sexuallyoriented
advertising
15
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